Scheduled Remote Hands
Pre-arranged onsite tasks performed against approved instructions.
Infrastructure service
Remote Hands & On-Site Technical Support
Reliable onsite technical assistance for customers managing infrastructure remotely.
Service overview
Practical onsite assistance delivered under customer-approved instructions, site access rules and an agreed technical scope.
Work is scoped to the physical cabling and connectivity layer. Testing, certification, regulated cabling and specialist activities are delivered according to the qualifications, equipment and responsibilities agreed for the project.
Typical scope
- • Visual equipment inspection
- • Photographing equipment status
- • LED and alarm verification
- • Cable tracing
- • Patch lead replacement
- • Fibre and copper patching
- • Device installation and removal
- • Rack mounting support
- • Power-cycle assistance under customer instruction
- • Module, drive, fan and power supply replacement support
- • Serial number recording
- • Asset verification
- • Remote video-assisted support
- • Equipment receipt and unpacking
- • Basic fault isolation
- • Testing and close-out records
Delivery process
- 01Request review
- 02Instruction confirmation
- 03Site access coordination
- 04Onsite task execution
- 05Verification
- 06Close-out records
Testing and documentation expectations
Requirements are agreed against project scope. Applicable records may include:
- Photographic records
- Asset details
- Work completed record
- Test results where applicable
- Issue and close-out notes
Support Models
Priority On-Site Support
Priority coordination subject to scope, location and availability.
Prepaid Technical Hours
Agreed technical hours available for defined physical infrastructure tasks.
After-Hours Assistance
After-hours support available by arrangement.
Contracted Support
Ongoing support arrangements defined during contract onboarding.
Service framework
Service Boundaries
Services are performed under customer-approved instructions, site access rules and agreed scope. Network configuration, software administration and security services are excluded unless separately agreed through a qualified specialist.
Related Industries
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