Planned Maintenance
Scheduled activities aligned to an agreed scope and operating environment.
Infrastructure service
Planned Maintenance, Priority Support and Fault Response
Planned, preventive and reactive maintenance services for data centre, fibre, structured cabling, rack and critical network infrastructure.
Service overview
ARVICA provides structured maintenance and support arrangements for critical physical infrastructure, including scheduled inspections, fault investigation, repairs, testing, documentation and after-hours assistance by agreement.
Work is scoped to the physical cabling and connectivity layer. Testing, certification, regulated cabling and specialist activities are delivered according to the qualifications, equipment and responsibilities agreed for the project.
Maintenance Services
- • Preventive maintenance
- • Preventive inspections
- • Reactive fault support
- • Fibre fault investigation
- • Structured cabling repairs
- • Rack and cabinet remediation
- • Patch lead replacement
- • Cable management correction
- • Optical link testing
- • Equipment replacement coordination
- • Network room audits
- • Labelling updates
- • Documentation updates
- • After-hours project support
- • Emergency support by arrangement
Response Process
- 01Incident Reported
- 02Remote Triage
- 03Priority Assessment
- 04Technician Coordination
- 05Fault Rectification
- 06Testing and Close-Out
Deliverables
Applicable maintenance and close-out records may include:
- Fault report
- Test results
- Photographic records
- Repair records
- Updated labels
- Updated rack schedules
- Recommended corrective actions
- Maintenance history
- Close-out documentation
Support Models
Preventive Maintenance
Inspection and corrective work intended to identify infrastructure risks before failure.
Reactive Support
Fault investigation and repair support following an infrastructure incident.
Priority On-Site Support
Priority technical coordination subject to location, access and technician availability.
After-Hours Support
Planned or reactive assistance available by arrangement.
Contracted SLA Support
Response priorities and targets defined within an agreed service-level agreement.
Service framework
Contracted Support Arrangements
24/7 emergency support arrangements may be established for contracted critical infrastructure customers. Coverage, response priorities and attendance timeframes are defined within the agreed service scope and SLA.
Related Industries
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Related services
Project RFQ
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